The project was conducted by Alister Gomes-Pinto, Ruta Kuzminskyte, Katie Wooding, Katherine Asplin and Liz Ewins of Avon and Wiltshire Mental Health Partnership NHS Trust.
PDSA cycles 1 and 2 involved publishing an article in the hospital newsletter and sending an email to staff detailing contacts, hours of working, and referral criteria.
PDSA cycle 3 involved attending ward rounds on the MAU. Laminated pocket cue cards setting out the online referral process, working hours and contact details of the liaison team were handed out.
For each of the three PDSA cycles, quantitative data was collected on speed of referral completion and ease of locating the referral form on the hospital computer system. Qualitative data on staff satisfaction was collected before and after each cycle.