Develop a Shared Purpose
Quality improvement involves engaging with other people to agree priorities, articulate the case for change and secure support for your project. Develop a Shared Purpose offers information about co-production and understanding human elements of change. The focus is on communication and how to engage effectively with your stakeholders. You will find useful links to underpinning theories about complexity and systems thinking, as well as resources to support your own development as an improver.
Discover and Understand the Problem
The quality improvement resources in Discover and Understand the Problem help you examine current areas for improvement and question why this might be. They help you in assessing potential causes of the problem, using both qualitative and quantitative information. They show you how to choose the issues, if improved, which have the highest impact for the lowest effort. The resources include guidance on collecting baseline information so you know when to make a change and how to prepare to measure improvement.
Measure, Evaluate, Learn, Re-Test
The quality improvement resources in Measure, Evaluate, Learn, Re-Test help you select measures and test changes to see if they really result in improvement. You are then ready to continue with further tests of change until the system you designed works reliably, with minimum variation. These resources show you how to celebrate success, learn from failure and display data in a rich way to keep people interested and involved in the process.
Implement and Spread
The quality improvement resources in Implement and Spread support you in sharing your results with other people and build a business case which can be spread to other areas within and outside your organisation. These resources help you use social media, tell your story, publish your work, apply for awards and sustain your project.